Storm Amy is forecast to impact the UK tonight

Storm Amy is forecast to impact the UK tonight and into tomorrow

For those that may be affected, please keep yourselves safe and do all you can to ensure property is also as safe as possible from the heavy weather and storms.

Make sure your customers are as prepared as they can be to protect their home against winter weather conditions. 

We hope you never have to make a claim on your property but some people will be clearly affected.

Our insurers' claims lines and their claims teams will be experiencing a higher volume of contact at times of heavy whether and although this will be managed with additional resource, customers may experience frustration with longer waiting times for the claim to be logged or contact made.

If you need to make a claim, it is advisable that the claim is logged online wherever possible rather than calling in (customers will need their policy number to do this).

You and your customers can use this claims guidance information to assist in the claim process