Adverse weather conditions

We hope that all our adviser partners and your customers never have to make a claim on their properties but with strong winds and heavy rain throughout the UK already, and with snow and icy conditions coming, inevitably, some will be affected.

Our insurers' claims lines and their claims teams are experiencing a higher volume of contact at this time and this is being managed with additional resource and overtime but customers may experience frustration and longer times for the claim to be logged or contact made.

If you need to make a claim, it is advisable that the claim is logged online wherever possible rather than calling in (customers will need their policy number to do this).

You and your customers can following use this claims guidance information to assist in the claim process.

Make sure your customers are prepared as much as they can by reviewing these tips to protect their home against winter weather conditions. 

Please keep yourselves safe and do all you can to ensure property is also as safe as possible from the heavy weather and storms.