Assurant Intermediary - Service Update

On behalf of Assurant Intermediary, I wanted to acknowledge you have been experiencing longer than usual waiting times when trying to get through to our team or to receive a response to your enquiry.

We apologise for this.

We have received a significant and unpredicted increase in the volume of calls and emails which has impacted our resourcing and put the team under additional pressure with response times.

However, we will continue to work over and above to deliver on the work, much of which is done away from the phone, and will continue to do so for the foreseeable future including out of hours / weekends.

I want to reassure you that your continued support is never taken for granted, and we are grateful you continue to use Assurant to place business for your clients.

We have built a strong reputation for our service over the years and we will always continue to work on ways to improve the service we offer our supporting advisers and partners.

In the meantime, we value any feedback you would like to give us on your experiences of dealing with Assurant.

Please do not hesitate to let us know if you have any specific concerns or queries via the head office teams or your Account Manager/BDM.

Thank you for your understanding and continued support.

Richard Miles
Director of Assurant Intermediary