Claims guidance for your customers following Storms Bert and Conall

We hope that all our adviser partners and your customers properties have not been affected by the weather in recent days but inevitably, some will be.

We hope our policyholders never have to make a claim but if they do, our insurers' claims lines and their claims teams are experiencing a higher volume of contact at the moment.

This is being managed with additional resource and overtime but customers may experience frustration and longer times for the claim to be logged or contact made.

Wherever possible, it is advisable that the claim is logged online rather than calling in (customers will need their policy number to do this).

You and your customers can following use this claims guidance information to assist in the claim process.

Please keep yourselves safe and do all you can to ensure property is also as safe as possible from the heavy weather and storms.